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Finding the Products
Order Confirmation
Customer Service & Order Information
Returns and Exchange
Damaged Products, Lost Package or Defective Items
Damaged Merchandise
Error in Shipping
Shipping Methods & Prices
Pricing Errors
Security & Your Information
We have established security procedures and policies to protect the loss,
misuse or alteration of information under Houts Enterprises LLC control. We value
your business and are committed to doing everything possible to make our online
ordering process secure and pleasant.
You can rest assured that your on-line purchase with
us is 100% secure! Credit card information is entered and transferred under
SSL 128 bit encryption. Once you have completed your order online, our security
procedures do not end. The moment you press "Submit" to send your
order, the encrypted information is kept inaccessible.
Ways to tell when you are in a secure section: In all browsers, look for
the "http" in the URL to "https." The added "S"
represents the secure area. The entire ordering process at our online store,
from when you decide to checkout until your order is confirmed, is conducted
on a secure server. Further, many popular browsers have a symbol to indicate
secure mode. To verify that your browser is secure, look at the bottom of
your browser's window; Netscape displays a solid key and Internet Explorer
displays a closed lock.
In order to give you the best service possible we require Internet
online ordering for Specter Gear Direct orders.
Privacy Policy
Houts Enterprises LLC respects your privacy. We have created this privacy statement
in order to demonstrate our commitment to you, our customer. This privacy
statement discloses the privacy practices for this site, www.houtsenterprises.com.
Houts Enterprises LLC is the sole owner of the information collected on this site.
We will not sell, share, or rent this information to others at any time. The
only exceptions to this are, when we are required to by law, in the good faith
belief that such action necessary in order to conform to the edict of law,
or we must comply with a legal process served to the web site.
Orders
We request information from the user on our forms. Here a user must provide
contact information (like name) and financial information (like credit card
number, expiration date, etc.). This information is used for billing purposes
and to fill customer's orders. If we have trouble processing an order, this
contact information is used to get in touch with the user.
Updating Your Information
As a customer of the Houts Enterprises LLC, you may alter your customer information
or opt-out of receiving communications from us at any time. You have the following
options for changing or modifying your information:
Houts Enterprises LLC
Post Office Box 70
Dayton, Nevada 89403
Cookies
A cookie is a piece of data stored on the user's hard drive containing information
about the user. Usage of a cookie is in no way linked to any personally identifiable
information while on our site. Once the user closes their browser, the cookie
simply terminates. For instance, by setting a cookie on our site, the user
would not have to log in a password more than once, thereby saving time while
on our site. If a user rejects the cookie, they may still use our site. The
only drawback to this is that the user will be limited in some areas of our
site. For example, the user will not be able to shop, leave the site without
making a purchase and come back to find their items still in their shopping
cart. Cookies can also enable us to track and target the interests of our
users to enhance the experience on our site.
Log Files
We use IP addresses to analyze trends, administer the site, track user's
movement, and gather broad demographic information for aggregate use. IP addresses
are not linked to personally identifiable information.
Sharing
We at times use an outside shipping company to ship orders, and a credit
card processing company to bill users for goods and services. These companies
do not retain, share, store or use personally identifiable information for
any secondary purposes.
Links
This web site contains links to other sites. Please be aware that we are
not responsible for the privacy practices of such other sites. We encourage
our users to be aware when they leave our site and to read the privacy statements
of each and every web site that collects personally identifiable information.
This privacy statement applies solely to information collected by this Web
site.
Surveys & Contests
From time-to-time our site requests information from users via surveys or
contests. Participation in these surveys or contests is completely voluntary
and the user therefore has a choice whether or not to disclose this information.
Information requested may include contact information (such as name and shipping
address), and demographic information (such as zip code, age level). Contact
information will be used to notify the winners and award prizes. Survey information
will be used for purposes of monitoring or improving the use and satisfaction
of this site.
If you have any questions about our privacy statement, the practices of this
site, or your dealings on this Web site, you can contact us by email at service@houtsenterprises.com, or by mail:
Houts Enterprises LLC
Post Office Box 70
Dayton, Nevada 89403
Thank you,
Anthony G. Houts
Disclaimer, Restricted Articles & Age
Certification Requirements
All of our sports products are intended for adult use only. Check you local
laws and ordinances before orderings. Pursuant to 18 U.S.C.922(D)(1)-(9),
you cannot be under a legal disability to purchase certain restricted items.
By ordering, the buyer certifies he/she has checked with all local laws and
can legally own the product. We DO NOT SELL Restricted Articles online to
minors under the age of 18 and in some cases, persons under the age of 21.
All Restricted Articles shipments are sent to an Adult over the age of 21
who must sign for the package upon delivery.
Houts Enterprises LLC sells merchandise only to individuals who can legally purchase
and own such items in the particular jurisdiction where they reside. Your
purchase of Imerchandise, whether in person, by telephone, by mail, or over
the internet, legally binds you and your heirs, assigns, transferees and personal
representatives as follows:
When you order and purchase merchandise from Houts Enterprises LLC, you represent
that you are of legal age to purchase the merchandise ordered and that the
merchandise can be purchased and owned in your state, county and/or city of
residence. By offering merchandise for sale, Houts Enterprises LLC does not represent
or warrant that any specific purchaser may legally purchase, own, or possess
the merchandise ordered. CHECK YOUR LOCAL LAWS!
When you purchase merchandise from Houts Enterprises LLC, you agree that you
will use the purchased merchandise in a safe and legal manner, consistent
with all applicable laws, recognized safety rules, and good common sense.
You further agree that you will train and supervise minors in the use of
Houts Enterprises LLC merchandise and that you will take such steps as may be
reasonably necessary or required by applicable law to keep Houts Enterprises LLC
merchandise out of the hands of minors and untrained and/or immature individuals.
When you purchase merchandise from Houts Enterprises LLC, you agree to assume
all risks related to and/or arising from you ownership and use of the merchandise
and agree to indemnify and hold Houts Enterprises LLC harmless from any and all
claims brought by any person or entity against Houts Enterprises LLC related to
and/or from your ownership and/or use of the merchandise.
Houts Enterprises LLC does its best to accurately represent the merchandise,
through photo, price and copy. Occasionally we make mistakes. If such a mistake
should occur, your order will be corrected as the facts may dictate. Thank
you for your understanding.
Ways to Order
MINIMUM Order is $25.00 USD
In order to help keep item prices, and shipping costs down we have implemented the minimum order policy. It costs as much to ship 1 ounce or 1 pound by UPS. We use UPS because of the better package tracking, and faster settlement in the rare case of a loss shipment. USPS is still used for APO/FPO shipments of course.
INTERNET
www.houtsenterprises.org Please provide your e-mail
address to receive an order confirmation. Order from our web site and check
the status of your order online. Place your online order using your Visa,
MasterCard, or Discover cards. Credit card information is entered
and transferred under SSL 128 bit encryption. This is a secure system.
MAIL
You can place your order online and select USPS Money order for payment and get an order number and the exact amount including shipping. Then just mail the USPS Money order to us and reference the order number. We will ship your order the day we receive your payment by USPS Money Order. Mail to the address below, and please do not send cash. Checks of any kind will not be accepted.
Houts Enterprises LLC
Post Office Box 70
Dayton, Nevada 89403
Order Processing and Shipment Time
Specter Gear Direct
Store
Specter Gear Direct items ship directly from the manufacturer. Slings usually
ship the same or next business day. Holsters usually ship within 5 to 7 business
days, and pouches require between 10 to 15 business days. Large orders of
more than 20 of one item usually take 10 - 15 business days to ship. It is
impossible to keep every variant of slings, holsters, pouches, and molle/pals
gear always on the shelf. Your order will be processed immediately after it
is received.
In stock items are shipped the same business day if received by 12:00
Noon Pacific Standard Time, or within 24 hours depending on demand.
Military and other quantity orders of these items can take 2 to 4 weeks to
fill. Many of these items are needed for our military so those orders always
take priority. We think you can appreciate this policy. Because of military
demand availability will fluctuate from time to time.
We reserve the right to ship via US Postal Service, United Parcel Service,
Airborne Express or FedEx for any, and all shipments. Please contact us to
ensure items are in-stock for Overnight Deliveries. The majority of items
are shipped from our warehouse located in California.
All Items
Please note that same day shipping is not guaranteed on orders that have
"ship-to" addresses or have not been completed cleared by our order
department. If you have requested expedited shipping and there is a problem
with your order you will be notified immediately via phone or e-mail.
If a lengthy delay occurs, usually beyond 30 days, we will cancel your order
(unless otherwise requested) and issue a refund for prepayments. s Of course,
you may cancel your order, modify or change a backorder at any time before
it is shipped. We will send you a refund for unshipped merchandise on cancelled
orders.
Finding the Products
Shop Categories, then specific brands. Click on the "category"
link at the the left side of the pages to hone in on product interest groups
through our category listings. Then select the brand name, and sub-category
when available.
Order Confirmation
You will receive an Email confirmation with your order number and order details
within one hour of placing your online order. If you do not receive this confirmation
then you may have entered your e-mail address incorrectly.
Once your order has been processed, you will then receive an email notification
with shipping and tracking information at the time of shipment, back order
information, or cancellation notification. Special order items, certain drop-shipments
and custom merchandise orders are charged prior to actual shipment date and
are non-refundable. Contact us at service@houtsenterprises.com for more information.
Customer Service & Order Information
Our Customer Service Agents are available Monday-Friday, 8:00a.m. to 5:00p.m. (Pacific Standard Time). For stock availability,
shipping status of your order,
technical information, and
returns & exchanges contact us as follows:
Customer Service or Questions regarding orders
contact us at service@houtsenterprises.com
Technical Support or General Information
contact us at info@houtsenterprises.com
Product Returns
contact us at return@houtsenterprises.com
Mailing Address
Houts Enterprises LLC
Post Office Box 70
Dayton, Nevada 89403
Returns & Exchanges
If for any reason your are not satisfied with your purchase,
you may return it to us within 10 days of receipt for a refund, replacement
or credit, less shipping and handling costs. There are exceptions as follows
in this section. You must email our Customer Service at return@houtsenterprises.com so we can review your
return, obtain an RAN (Return Authorization Number) and evaluate how to handle the return. Products being returned must be received by us
within 10 days of being issued an RAN. Shipping and handling charges are non-refundable
and please allow 10 business days for refund to be completed. Specter
Gear Direct products will be assessed a 25% restocking fee.
Used or non-saleable products, or products returned in bubble or padded envelopes,
or without original product packaging will not be accepted for return under
any condition and will be returned at customers expense. Send all of the items
and in original product packaging in a secure box by UPS ground or US Postal
Service Parcel Post. Items with defects in the material or workmanship will
be repaired or replaced at our option.
After a return is authorized by our Customer Service Department:
Return the item to the address given to you by our product return department.
Write the Return Authorization Number on the box.
Keep your shipping records for proof of shipment in the event of loss of
returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or
UPS, with a value of over $100.00 should be insured. We are not liable for
return merchandise that does not reach our return department. We will notify
you via e-mail or phone of your refund once we have received and processed
the returned item. You can expect your refund in the same form of payment
originally used for purchase within 10 business days of our receiving your
return. Please note that we will refund shipping costs only if the return
is a result of our error.
Unauthorized returns will be refused or returned to customer at the customer's
expense. Some products we sell are covered by a manufacturer's warranty that
specifically requires the item be sent directly to the manufacturer for replacement
or repair.
Damaged Products, Lost Package or Defective
Items
Some products we sell are covered by a manufacturer's warranty that specifically
requires the item be sent directly to the manufacturer for replacement or
repair.
UPS will settle a lost package or damaged product claim usually within 10
business days. USPS Priority Mail shipments are not considered lost by the
U.S. Postal Service until thirty days from mailing. Houts Enterprises LLC cannot
replace a UPS shipment until this investigation period is completed by either
UPS or USPS. We will contact our local post office to determine if any information
can be obtained about the shipment. If you still have not received your shipment
at the thirty day point Houts Enterprises LLC will file a lost claim and paperwork
will be sent to you to sign. Once we have the completed signed claim form
we can refund or re-ship your order.
Damaged Merchandise
Damaged shipments from handling must be claimed with the freight carrier.
If any cartons are missing or damaged, be sure to note this on the freight
bill. If you notice concealed damage after the driver has left, keep all the
packing and call the freight carrier to return and inspect the damage and
file a claim. We cannot be responsible for damage caused by the freight carrier.
Error in Shipping
In the event we send the wrong item or a item or item's not ordered with
your purchase we will make arrangements for you to return them at no cost
to you. At our discretion a replacement item or item's will be sent prior
to us receiving the return so that you may enjoy your purchase as soon as
possible. If the item in question is not returned your credit card will be
charged the normal price along with any shipping charges.
Shipping Methods & Prices
Specter Gear Direct items ship directly from the manufacturer. Slings usually
ship the same or next business day. Holsters usually ship within 5 to 7 business
days, and pouches require between 10 to 15 business days. Large orders of
more than 20 of one item usually take 10 - 15 business days to ship. It is
impossible to keep every variant of slings, holsters, pouches, and molle/pals
gear always on the shelf. Your order will be processed immediately after it
is received.
In stock items are shipped the same business day if received by 12:00 noon
Pacific Standard Time, or within 24 hours depending on demand. Military
and other quantity orders of these items can take 2 to 4 weeks to fill. Many
of these items are needed for our military so those orders always take priority.
We think you can appreciate this policy. Because of military demand availability
will fluctuate from time to time.
Ground shipping for USA(48), and Priority Mail shipping to APO/FPO
addresses is all that is offered because of the time it may take to process
your order from the manufacturer.
Your Order
Subtotal |
|
Priority
Mail
AK, HI, GU, USVI
APO/FPO |
| $0 - $49.99 |
$9.95 |
$12.95 |
| $50.00 - $99.99 |
$9.95 |
$14.95 |
| $100.00 - $199.99 |
$10.95 |
$16.95 |
| $200.00 - $499.99 |
$11.95 |
$18.95 |
| $500.00 - $999.99 |
$12.95 |
$20.95 |
| $1000.00 - $2499.99 |
$17.95 |
$25.95 |
| $2500.00 - 4999.99 |
$25.95 |
$33.95 |
Base shipping rates apply to UPS packages weighing up to 10 lbs. Additional
per pound charges may apply to orders weighing over 10 lbs. Items shipping
via USPS Mail may incur additional charges. You will be contacted before shipment
is made if the shipping cost exceeds what was charged during check out. Insurance
is included on all shipments. A second order combined with a previous order will be charged $3.00 or the additional shipping charges which ever is greater. We will combine orders if we notice them, however it is the customer's responsibility to notify us if they want orders combined into one order.
Alaska, Hawaii, Guam & Virgin Islands - Shipments are
generally sent via USPS Priority Mail. You will be contacted before shipment
is made if the shipping cost exceeds what was charged during check out. Insurance
is included on all shipments.
APO/FPO addresses - Shipments are generally sent via USPS
Priority Mail. You will be contacted before shipment is made if the shipping
cost exceeds what was charged during check out. Insurance is included on all
shipments.
Pricing Errors
Although every effort is made to keep our web site error-free, occasionally
a mistake will occur. In the event of an error, we reserve the right to correct
the error
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